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Ford Pickup and Delivery

Let us pick up and return your vehicle when it needs service.* It's part of You Mode. The convenience of owning a Ford. Made just for you.

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pick it up

We'll pick it up.

service it

We'll service it.

drop it off

We'll drop it off.

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At Donley Ford of Ashland Ford, We Make It Easy

Owning a Ford gives you access to a host of benefits, including complimentary Ford Pickup & Delivery.* We will pick up your vehicle, service it, then bring it back. Just tell us when and where. For further questions, just ask.

*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.

ford mobile app

Ford Pickup & Delivery is Complimentary

The next time you need service, we will make the round trip for you. No need to drive to or from our dealership.* You can even schedule service right in the FordPass App.**

*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.

**FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

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Frequently Asked Questions

Will I get a loaner vehicle?

A loaner vehicle may or may not be available. Alternative options may be offered as well. Just ask when you schedule your service.

How long will service take?

Every service is different. At Fayetteville Ford, we will discuss timing when you book your appointment.

How will I receive updates about my vehicle service?

Phone, text or email, however you like.

Will my vehicle only get service at the dealership I choose?

Yes..

Is the Ford Pickup & Delivery program available for all repairs?

All warranty and customer-pay repairs are eligible, as long as your vehicle is drivable and not part of a roadside collision. Does not include parts or repair charges.

How do I know which maintenance services I need?

Check the service tab in your FordPass® App or log in with your vehicle details to find your maintenance schedule here.

Are there any distance restrictions for Ford Pickup & Delivery?

Some restrictions may apply. Just call us to find out.

Can Ford Pickup & Delivery be used with roadside assistance?

Not at this time.

How do I resolve billing issues?

Just call us for all billing and payment questions.

Can I use a coupon for service through Ford Pickup & Delivery?

Yes! All rebates and special offers apply.

How do I make changes or cancel my Ford Pickup & Delivery?

Just contact us at 770-742-6557.

Can I change my Ford Pickup & Delivery location?

Not a problem! Just contact us for more information.

Who can I talk to if I have any issues with my Ford Pickup & Delivery service?

At Fayetteville Ford, we're happy to answer any questions at 770-742-6557.

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